mcw FAQ – Deposits, Withdrawals and Bonuses
On this page you will find answers to the most common questions Bangladeshi players ask about everything from opening an account at mcw to depositing, withdrawing, the welcome bonus and casino games. If you cannot find an answer to your question, you can ask us directly on 24/7 live chat.
Deposit Methods
Minimum Withdrawal ৳800
100% Welcome Bonus
On This Page
Deposit
Deposit Questions
All questions about how to deposit at mcw using bKash, Nagad, Rocket and Upay.
mcw currently accepts deposits through four mobile financial services: bKash, Nagad, Rocket and Upay. All methods are fast and secure — your balance is usually credited within a few minutes. No other deposit methods are accepted. mcw Login to see the deposit options.
The minimum deposit at mcw is ৳200 — this applies to all methods: bKash, Nagad, Rocket and Upay. You can start playing slot games or any table game with just ৳200. If you send less than the minimum amount, the deposit will not be processed.
Log in to mcw, go to the deposit page and select Nagad as your payment method. Send the amount to the designated Nagad number and enter the transaction ID in the form. The minimum amount to send is ৳200. Use a Nagad account registered in your own name — sending from someone else's number may cause verification issues.
Log in to mcw and select bKash in the deposit section. Send the required amount to the displayed bKash merchant number using 'Send Money' or 'Payment'. Enter the bKash reference number or transaction ID in the deposit form and submit. The minimum amount is ৳200 and you must use a bKash account registered in your own name.
Deposits are normally credited within a few minutes. If your balance has not updated after 15–20 minutes, first confirm that you sent to the correct number, sent at least ৳200, and submitted the transaction ID correctly. If the issue persists, contact mcw's 24/7 live chat with your transaction ID and it will be resolved promptly.
Yes, Rocket (Dutch-Bangla Bank's mobile wallet) is one of mcw's supported deposit methods. The process is the same as for Nagad or bKash: select Rocket on the deposit page, send at least ৳200 to the designated number and submit the transaction ID. Use a Rocket account registered in your own name.
Withdrawal
Withdrawing Money
How quickly you receive your winnings, whether withdrawals work at night, and how to resolve pending issues — all covered here.
Withdrawals from mcw to bKash, Nagad, Rocket or Upay are generally processed within 10 to 45 minutes. The exact time may vary slightly depending on verification and payment gateway processing. The minimum withdrawal amount is ৳800.
Yes, mcw's withdrawal service runs seven days a week, 24 hours a day. You can submit a withdrawal request at night, early morning or on Fridays and Saturdays, and it will normally be processed within 10–45 minutes. If you have any issues, contact the 24/7 live chat.
Yes, mcw always processes withdrawals to a mobile wallet registered in the player's own name. The name on your mcw account must match the name on the bKash, Nagad, Rocket or Upay wallet you use. Withdrawal requests to a wallet under a different name will not be processed — this is for security reasons.
Normal processing time is 10–45 minutes. If it has been longer than that, confirm that your account verification (KYC) is complete and that you have entered the correct wallet number. If the issue is still not resolved, contact mcw live chat with your withdrawal reference number and the support team will act promptly.
No, bonus money cannot be withdrawn directly. For mcw's welcome bonus, you must complete wagering of 10 times the bonus amount. Example: if you receive a ৳1,000 bonus on a ৳1,000 deposit, you must place ৳1,000 × 10 = ৳10,000 in bets. Once the wagering requirement is met, winnings from the bonus can be withdrawn.
The minimum withdrawal amount at mcw is ৳800. Requests below this amount cannot be submitted. This limit is the same for all methods (bKash, Nagad, Rocket, Upay). mcw has stated there is no specific withdrawal fee, though your wallet provider's own terms may apply.
Bonus
Welcome Bonus
Everything about claiming the 100% first-deposit bonus, wagering requirements and cancelling the bonus.
Open a new account at mcw and activate the bonus option when making your first deposit. A 100% bonus on your first deposit is given, up to a maximum of ৳15,000. Example: deposit ৳1,000 and you receive ৳1,000 in bonus, giving you a total balance of ৳2,000. Your account must be verified to receive the bonus. The mcw VIP program also offers special benefits.
No, the mcw welcome bonus is available once per player — on the first deposit only. Attempting to claim the bonus by opening multiple accounts for the same person is a violation of mcw's rules and may result in account suspension. See the terms and conditions for details.
The wagering requirement for the mcw welcome bonus is 10 times the bonus amount. For example, if you deposit ৳30,200 and receive a ৳15,000 bonus, your total balance is ৳45,200 and the wagering requirement is ৳15,000 × 10 = ৳1,50,000. You must place bets in slots or table games to meet this amount. Winnings from the bonus cannot be withdrawn before the requirement is fulfilled.
Bets placed on slot games, table games and live casino games generally count towards the wagering requirement. However, some specific games may contribute less or not count at all. Check mcw's terms and conditions for the exact list, or ask in live chat. Sports betting wagers generally do not count towards wagering.
Yes, the bonus can be cancelled at mcw. If you cancel the bonus, your original deposit amount remains in your account, but the bonus and any winnings from the bonus will be removed. If you do not want to meet the wagering requirement, you can cancel the bonus and use your deposit balance directly. Submit a cancellation request through live chat.
mcw bonuses have a set validity period — if the wagering requirement is not completed within that time, the bonus may be cancelled automatically. The exact number of days is stated in the terms and conditions and may vary by offer. Read the terms carefully before claiming a bonus.
Casino
Casino and Table Games
Answers to all questions about Baccarat, live dealer games, Teen Patti and playing live casino on mobile.
mcw's live casino has separate tables for players with different budgets. Low-limit tables are available for newer players and high-limit VIP tables are available for high rollers. The minimum and maximum bet for each game room is shown before you enter, so choose a table that suits you.
Baccarat has two hands — Player and Banker. You bet on either one or on a Tie. The hand whose points are closest to 9 wins. Card values: A=1, 2–9 face value, 10–K=0. If the total exceeds two digits, the tens digit is dropped (e.g. 7+8=15 → 5). Bangladeshi players can join live Baccarat tables from Evolution and SA Gaming at mcw.
In live dealer games, a professional dealer runs the game from a studio via real-time video stream. You watch on screen as the dealer deals cards or spins the roulette wheel — everything is real. mcw has live tables from Evolution, Pragmatic Play Live and Ezugi. A stable internet connection gives you the best experience.
Yes, mcw's live casino works fully on both mobile browsers and the app. Whether you use Android or iOS, you get the same video stream quality and gameplay. Use a 4G or Wi-Fi connection for the best experience. To learn about the mcw app, visit the mcw App page.
Yes, Teen Patti is available at mcw. It is a popular South Asian card game where each player receives three cards and the best hand wins (Trail > Pure Sequence > Sequence > Color > Pair > High Card). JILI's Teen Patti Joker and Teen Patti 20-20 are available at mcw. Check the payout table before you start playing.
Andar Bahar is a simple Indian card game — the dealer reveals a 'joker' card, then deals cards alternately to two piles: Andar (left) and Bahar (right). The pile that first receives a card matching the joker's value wins. Andar Bahar is available in the mcw live casino section. The game is straightforward, so new players can pick it up quickly.
Still have questions? We are here to help
mcw's support team is available in Bengali and English seven days a week, 24 hours a day. If you cannot find your answer in this FAQ, chat directly on live chat or send a detailed email — you will normally receive a reply promptly.
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Quick Info
- Minimum deposit ৳200
- Minimum withdrawal ৳800
- Withdrawal time 10–45 minutes
- 100% bonus, up to ৳15,000
- bKash, Nagad, Rocket, Upay