mcw Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services, websites, and mobile applications of the mcw platform. When you create an account on mcw, make a deposit, play games, or contact our support team, certain information is naturally processed. The purpose of this policy is to make that process completely transparent to you.

mcw believes that data protection is not merely a legal obligation — it is the foundation of trust between us and our users. We handle your data responsibly and never misuse it under any circumstances.

This policy is linked to mcw's Terms and Conditions, and reading them together will give you a clear understanding of the complete legal framework for using the platform.

2 What Information We Collect

mcw collects user information in various ways. The types of information collected are described below:

2.1 Information Provided Directly

Information you voluntarily provide at the time of account registration includes:

• Full name and date of birth (for age verification — the service is available to users aged 21 and above)
• Mobile number and email address
• Password (stored in encrypted form)
• National ID card or passport details for identity verification
• bKash, Nagad, Rocket, or Upay account numbers for financial transactions

2.2 Automatically Collected Information

When you use the mcw platform, certain information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Time spent on the platform and a list of pages visited
• Gaming activity and betting history
• Login time and logout time

2.3 Cookies and Tracking Technologies

The mcw website uses cookies to improve your experience and ensure the security of the platform. Cookies are small data files stored in your browser. You can disable cookies from your browser settings if you wish, but this may limit some features of the platform.

3 Purpose of Using Information

mcw uses the information collected only for specific and lawful purposes. These purposes are:

• Verifying accounts and ensuring secure access
• Processing financial transactions — deposits and withdrawals — accurately and securely
• Providing customer service and helping resolve issues
• Maintaining platform security and detecting fraudulent activity
• Personalising the experience according to user preferences
• Analysing and improving platform performance
• Communications related to the VIP programme and relevant offers

mcw never sells your personal information to third-party advertisers.

4 Data Storage and Security

mcw uses industry-standard technologies to protect your personal information. The key security measures in place are:

4.1 Encryption

All connections to the website and app are secured with SSL (Secure Socket Layer) encryption. This means that all information exchanged between your browser and mcw's servers cannot be read by third parties. Passwords are never stored in plain form — they are converted using a one-way hashing method.

4.2 Access Control

Access to your account information is restricted to relevant staff only. A record of every access is maintained, and unusual activity is monitored automatically.

4.3 Data Retention Period

Your information is retained for as long as your account is active and, after that, for the period required by applicable law. Information that is not legally required to be kept after account closure is securely deleted within the designated timeframe.

5 Sharing Information with Third Parties

mcw may share information with third parties in specific circumstances. However, strict policies are followed in such cases:

5.1 Payment Processors

Transaction-related information necessary to complete financial transactions is shared with payment services such as bKash, Nagad, Rocket, and Upay. These organisations have their own privacy policies.

5.2 Technology Service Providers

The services of certain technology partners are used to operate the platform. These partners only access the information necessary for their designated tasks and are contractually bound to protect that information.

5.3 Legal Requirements

If disclosure of information is required to comply with applicable laws in Bangladesh or a lawful directive from a competent authority, mcw will be obligated to do so.

Outside the three circumstances above, mcw does not transfer your information to any third party. No information is shared with external parties for marketing purposes.

6 User Rights

As a user of the mcw platform, you have several important rights over your own information:

6.1 Right to Access Information

You may request a copy of the information stored about you on mcw at any time. This request can be made via live chat or by email.

6.2 Right to Correct Information

If there is any incorrect or incomplete information in your profile, you can have it corrected through the support team. Changes to information related to identity verification may require submission of verification proof.

6.3 Right to Close Account

You may close your account if you wish. Before submitting an account closure request, please ensure that your remaining balance has been withdrawn. After account closure, all data except what is legally required to be retained is deleted.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can cancel your subscription from your account settings or by contacting support directly. However, urgent messages related to account security are not covered by this opt-out.

7 Protection of Minors

mcw strictly prohibits anyone under the age of 21 from creating or using an account. Age is verified at the time of registration, and in cases of doubt, additional identity verification proof may be requested.

If we find evidence that an account belongs to a minor, that account is immediately closed and the associated information is securely deleted. To learn more about responsible gaming, please read our Responsible Gaming page.

8 International Data Transfers

As mcw is an international service, servers and technology infrastructure may be located in multiple countries. As a result, your information may sometimes be stored or processed outside Bangladesh. However, wherever the information is held, the protections described in this privacy policy apply in all cases.

When transferring data to third countries, mcw ensures that adequate data protection measures are in place in that country or at that organisation.

9 Notice of Policy Changes

mcw may amend or update this privacy policy as needed. For any significant changes, advance notice will be sent to the registered email address or mobile number. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

The date of any change will be noted in the "Last Updated" section at the top of this page. Previous versions are also available upon request.

10 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us directly. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

• Live Chat: 24/7 direct support
• Email: [email protected]

After a privacy-related complaint is submitted, our team typically responds within business days. If your complaint is not resolved, you can visit our FAQ section for further information.